食录支持

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邮箱:support@meijietech.com

我们将在 1-2 个工作日内回复您的邮件。

常见问题

如何记录一餐?

打开应用 > 点击底部"添加食物" > 选择拍照识别或文字录入 > 确认食物与分量后保存。记录会出现在首页的当日摘要中。

我的记录数据存在哪里?如何同步?

饮食与健康记录优先保存在设备本地。登录账号后,记录会在网络可用时自动同步;网络不可用时记录保留在本机,恢复网络后可使用设置中的"同步记录"继续同步。

步数或体重数据不显示怎么办?

请在系统设置中确认已授权健康数据权限:iPhone 为 HealthKit("健康"App 中的数据访问权限),Android 为 Health Connect。授权后步数与体重数据即可正常展示。

运动路线记录需要哪些权限?

需要定位权限。iPhone 使用 MapKit 与 Core Location,Android 使用系统定位服务。建议在运动时保持 App 在前台运行,以获得更准确的轨迹、距离和消耗估算。

如何管理或取消会员订阅?

前往设备的应用商店账号 > "订阅"设置 > 找到食录进行管理或取消。取消后可继续使用至当前订阅期结束;更换设备或重新安装后,可使用同一商店账号恢复购买。

相关链接

FoodLog Support

We're here to help

Contact Us

Email: support@meijietech.com

We will respond to your email within 1-2 business days.

Frequently Asked Questions

How do I log a meal?

Open the app > Tap "Add Food" in the bottom bar > Choose photo recognition or text entry > Confirm the foods and portions, then save. The entry appears in the daily summary on the home screen.

Where is my data stored? How does syncing work?

Food and health records are stored on your device first. After signing in, records sync automatically when the network is available. When offline, records stay on your device — use "Sync Records" in Settings to sync once the network is restored.

Why are steps or weight data not showing?

Please make sure health data permissions are granted in system settings: HealthKit on iPhone (data access in the Health app) or Health Connect on Android. Once authorized, steps and weight will display normally.

What permissions does route tracking need?

Location permission is required. iPhone uses MapKit and Core Location; Android uses system location services. Keep the app in the foreground during exercise for more accurate route, distance, and calorie estimates.

How do I manage or cancel my subscription?

Go to your app store account > "Subscriptions" > Find FoodLog to manage or cancel. After cancellation, you can continue using the service until the end of the current subscription period. After changing devices or reinstalling, restore purchases with the same store account.

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