SubPlayer 支持

我们随时为您提供帮助

联系我们

邮箱：support@meijietech.com

我们将在 1-2 个工作日内回复您的邮件。

常见问题

如何连接 SMB/NAS 服务器？

打开应用 > 点击"网络"标签 > 点击添加按钮 > 输入服务器地址、用户名和密码 > 点击保存。确保您的设备与 SMB 服务器在同一局域网内。

支持哪些视频格式？

SubPlayer 支持大多数常见的视频格式，包括 MP4、MKV、AVI、MOV 等。播放能力取决于您设备支持的解码器。

字幕生成支持哪些语言？

目前支持以下语言的字幕生成：中文简体、中文繁体、English、日本語、한국어、Русский、Español、Deutsch、Français、Português、हिन्दी、العربية、বাংলা、اردو。

如何管理或取消订阅？

前往 iPhone 的"设置" > 点击您的 Apple ID > "订阅" > 找到 SubPlayer 进行管理或取消。取消后可继续使用至当前订阅期结束。

播放时遇到卡顿怎么办？

请检查您的网络连接是否稳定，确保设备与 SMB 服务器之间有良好的网络带宽。建议使用 5GHz Wi-Fi 或有线连接以获得最佳播放体验。

SubPlayer Support

Contact Us

Email: support@meijietech.com

We will respond to your email within 1-2 business days.

Frequently Asked Questions

How do I connect to an SMB/NAS server?

Open the app > Tap the "Network" tab > Tap the add button > Enter the server address, username, and password > Tap Save. Make sure your device and the SMB server are on the same local network.

What video formats are supported?

SubPlayer supports most common video formats, including MP4, MKV, AVI, MOV, and more. Playback capability depends on the decoders supported by your device.

What languages are supported for subtitle generation?

Subtitle generation currently supports the following languages: Simplified Chinese, Traditional Chinese, English, Japanese, and Korean.

How do I manage or cancel my subscription?

Go to iPhone "Settings" > Tap your Apple ID > "Subscriptions" > Find SubPlayer to manage or cancel. After cancellation, you can continue using the service until the end of the current subscription period.

What should I do if playback is stuttering?

Please check that your network connection is stable and ensure there is sufficient bandwidth between your device and the SMB server. We recommend using 5GHz Wi-Fi or a wired connection for the best playback experience.